Last Updated: 2024
At Zoom-Investa (“Zoom-Investa”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit zoom-investa.net, create an account, use our investment platform, communicate with us, or otherwise interact with our services.
This Privacy Policy should be read together with our Terms and Conditions, Risk Disclosure Statement, AML/KYC Policy, and any other policies applicable to your use of the Platform.
By using our Platform, you acknowledge that you have read and understood this Privacy Policy.
The Platform is operated by:
Trading Name: Zoom-Investa
Website: zoom-investa.net
Email: support@zoom-investa.net
For purposes of applicable data-protection laws, Zoom-Investa may act as a data controller in relation to personal information collected through the Platform.
Where we process personal information on behalf of another organization, we may act as a data processor where applicable.
Depending on how you interact with Zoom-Investa, we may collect different categories of information.
When you create an account or use our services, we may collect:
Full name;
Username;
Email address;
Telephone number;
Residential address;
Date of birth;
Country of residence;
Nationality where required;
Account login information;
Communication preferences;
Other information provided through forms or customer support.
Because investment and financial services may require identity verification and compliance procedures, we may collect additional information where legally required or reasonably necessary.
This may include:
Government-issued identification documents;
Passport information;
National identity information;
Driver's licence information;
Proof of residential address;
Photograph or verification image;
Source-of-funds information;
Beneficial ownership information;
Tax-related information;
Information required to satisfy AML/KYC obligations.
We collect and process this information only for legitimate purposes such as identity verification, fraud prevention, regulatory compliance, account security, and fulfilling our legal obligations.
When you use investment or payment-related features, we may collect information relating to:
Investment amounts;
Deposit and withdrawal records;
Transaction history;
Investment selections;
Payment status;
Transaction references;
Currency information;
Wallet addresses where cryptocurrency transactions are supported;
Payment-provider information;
Information necessary to investigate disputed or suspicious transactions.
Where payment processing is performed by an independent third-party payment provider, that provider may collect and process payment information under its own privacy policy.
Where possible, we do not store complete payment-card information when it can be securely processed by an authorized payment provider.
When you access the Platform, certain technical information may automatically be collected.
This may include:
IP address;
Browser type;
Device type;
Operating system;
Device identifiers;
Approximate location derived from IP address;
Language preferences;
Time zone;
Pages visited;
Referring pages;
Access dates and times;
Login activity;
Error and diagnostic information;
Other technical information generated through your interaction with the Platform.
This information helps us operate, secure, maintain, and improve the Platform.
Zoom-Investa may use cookies and similar technologies to provide and improve our services.
Cookies may be used to:
Keep you signed in;
Remember preferences;
Maintain secure sessions;
Protect Accounts from unauthorized activity;
Understand how users interact with our Platform;
Improve website performance;
Analyze traffic;
Personalize certain aspects of the user experience.
Some cookies may be placed by third-party service providers that perform analytics, security, payment, or other services on our behalf.
You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect the functionality of some Platform features.
We may process your personal information for the following purposes:
To create, maintain, authenticate, and manage your Zoom-Investa Account.
To verify your identity and prevent unauthorized Account activity.
To provide investment-related services, maintain investment records, process transactions, and display relevant information through your Account.
To process deposits, withdrawals, transfers, and other authorized transactions.
To detect and prevent fraud, unauthorized access, cyberattacks, abuse, and other security threats.
To comply with applicable laws, court orders, regulatory requirements, AML/KYC obligations, tax requirements, sanctions requirements, and lawful requests from authorities.
To respond to questions, complaints, requests, and other communications.
To analyze Platform usage, troubleshoot technical problems, develop features, and improve our services.
To send transactional notifications, security alerts, account notifications, service announcements, and other communications necessary to operate your Account.
Where permitted by applicable law, we may also send marketing communications where you have provided the required consent or where another lawful basis permits such communication.
Where applicable, we process personal information on one or more lawful bases recognized under applicable data-protection laws.
These may include:
Performance of a contract — where processing is necessary to provide services you have requested;
Legal obligation — where processing is required by law or regulation;
Consent — where you have provided valid consent;
Legitimate interests — where processing is reasonably necessary for legitimate business, security, fraud-prevention, or operational purposes and your rights do not override those interests;
Protection of vital interests or other lawful grounds where applicable.
The specific lawful basis may depend on the nature and circumstances of the processing.
We do not sell your personal information simply because you use the Platform.
However, we may share personal information with trusted parties where necessary to provide services, comply with law, protect users, or operate the Platform.
These parties may include:
Payment processors, banks, financial institutions, and other providers necessary to process transactions.
Third-party providers that assist with KYC, identity verification, fraud detection, and compliance checks.
Cloud hosting providers, database providers, cybersecurity providers, analytics providers, email providers, and other technology vendors.
Lawyers, accountants, auditors, consultants, compliance professionals, and other professional advisers where necessary.
Competent regulatory bodies, law-enforcement agencies, courts, tax authorities, or other government authorities where disclosure is legally required or reasonably necessary.
Where Zoom-Investa is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of that transaction subject to applicable law.
Third parties receiving personal information are expected to process it in accordance with applicable legal and contractual requirements.
Some of our service providers or technology infrastructure may be located outside your country of residence.
Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data-protection requirements.
This may include using appropriate contractual safeguards, relying on recognized legal mechanisms, or obtaining consent where required.
We take reasonable technical and organizational measures to protect personal information against:
Unauthorized access;
Accidental loss;
Destruction;
Alteration;
Unauthorized disclosure;
Fraud;
Misuse;
Other unlawful processing.
Security measures may include encryption, access controls, authentication procedures, monitoring, logging, secure infrastructure, and other appropriate safeguards.
However, no internet-based system can be guaranteed to be completely secure.
You are responsible for keeping your Account credentials confidential and should immediately contact us if you believe your Account has been compromised.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Retention periods may depend on:
The nature of the information;
The purpose for which it was collected;
The duration of your Account;
Transaction and investment records;
Legal and regulatory requirements;
AML/KYC requirements;
Tax and accounting requirements;
Dispute-resolution requirements;
Fraud prevention and security requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and our retention procedures.
Depending on your jurisdiction and applicable law, you may have rights concerning your personal information.
These may include:
You may request information about how and why we process your personal information.
You may request access to personal information we hold about you.
You may request correction of inaccurate or incomplete information.
In certain circumstances, you may request that your personal information be deleted.
You may have the right to request that processing of your information be restricted in certain circumstances.
You may have the right to object to certain forms of processing, including certain direct-marketing activities.
Where applicable, you may request certain personal information in a structured and commonly used format.
Where processing is based on consent, you may withdraw your consent, subject to legal limitations.
Where applicable, you may have rights concerning decisions made solely through automated processing.
The availability of these rights may depend on applicable law and the circumstances of the processing.
The England Data Protection Commission identifies these categories of data-subject rights under the England Data Protection Act 2023.
To exercise a privacy right or submit a data-related request, contact us using the details below:
Privacy Email: [Insert Privacy Email]
Subject: Data Privacy Request
Your request should include enough information for us to identify you and understand the nature of your request.
For security purposes, we may need to verify your identity before processing certain requests.
We will respond to valid requests within the timeframe required by applicable law.
The England Data Protection Commission's current Data Subject Access Request process similarly provides for access, rectification, erasure, restriction, portability, objection, and related rights.
The Platform is intended for individuals who are legally permitted to use the relevant services.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
Where an investment service has specific age or eligibility requirements, those requirements will apply regardless of the general availability of the website.
Where permitted by law, we may send information about Zoom-Investa, new services, investment opportunities, platform updates, educational materials, or other communications.
Where consent is required, we will obtain it before sending applicable marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option contained in the relevant communication or by contacting us.
Please note that you may continue to receive essential communications concerning your Account, transactions, security, legal obligations, and services even after opting out of marketing communications.
We may send you important communications relating to:
Account registration;
Login activity;
Password changes;
Security alerts;
KYC verification;
Deposits;
Withdrawals;
Investment activity;
Account restrictions;
Policy changes;
Service interruptions;
Regulatory or compliance matters.
These communications are necessary for the operation and security of your Account and generally cannot be disabled while you maintain an active Account.
The Platform may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
Before providing personal information to a third party, you should review its privacy policy and terms of use.
We may use analytics technologies to understand how users interact with our Platform.
Analytics information may help us understand:
Which pages are visited;
How users navigate the Platform;
Platform performance;
Technical errors;
General usage trends;
Feature engagement.
Where analytics services are provided by third parties, their processing may be subject to their own terms and privacy policies.
We may process information to identify and prevent:
Fraud;
Account takeover;
Money laundering;
Terrorist financing;
Identity theft;
Unauthorized transactions;
Abuse of the Platform;
Cybersecurity threats;
Other unlawful or suspicious activity.
This may involve automated tools, transaction monitoring, risk assessment, identity verification, and manual review.
Where applicable law provides rights concerning automated decision-making, you may exercise those rights in accordance with Section 13 of this Privacy Policy.
If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, remediate, and report the breach as required.
Where notification to affected individuals or regulatory authorities is legally required, we will provide the required information within the applicable timeframe.
We maintain procedures designed to detect and respond to privacy and security incidents.
We take reasonable steps to maintain accurate personal information.
You are responsible for ensuring that information provided to us is accurate, complete, and up to date.
You can contact us to request correction of inaccurate information.
You should:
Use a strong and unique password;
Keep your password confidential;
Avoid sharing authentication codes;
Log out from shared devices;
Enable available security features;
Keep your contact information updated;
Report suspicious Account activity immediately.
Zoom-Investa will never intentionally request your complete password through an unsolicited communication.
We may disclose personal information where we reasonably believe that disclosure is necessary to:
Comply with applicable law;
Respond to lawful government requests;
Comply with court orders;
Meet regulatory requirements;
Prevent fraud or financial crime;
Protect the rights, property, or safety of Zoom-Investa, our users, or others;
Enforce our Terms and Conditions.
Such disclosures will be made in accordance with applicable law.
We may update this Privacy Policy periodically to reflect:
Changes in our services;
Changes in technology;
Changes in data-processing practices;
Changes in legal or regulatory requirements;
Improvements to our privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Policy.
Where required by applicable law, we will provide additional notice of material changes.
We encourage you to review this Privacy Policy periodically.
This Privacy Policy shall be interpreted in accordance with applicable data-protection laws and the laws applicable to Zoom-Investa's operations.
Where applicable, processing of personal information relating to individuals in England will be conducted in accordance with the England Data Protection Act 2023 and applicable directives, regulations, and guidance issued by the England Data Protection Commission.
The specific governing law and jurisdiction should be confirmed based on Zoom-Investa's actual legal structure and the jurisdictions in which it operates.
If you believe that your privacy rights have been violated, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You may also have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction.
For individuals whose data is protected under England data-protection law, the England Data Protection Commission is the country's data-protection authority and provides mechanisms relating to data-subject rights and complaints.
For questions, complaints, privacy requests, or other concerns relating to this Privacy Policy, please contact:
Zoom-Investa
Website: zoom-investa.net
General Support Email: support@zoom-investa.net
This Privacy Policy explains how Zoom-Investa intends to handle personal information. It does not create rights or obligations beyond those provided by applicable data-protection laws.
The actual data collected and processed by Zoom-Investa should correspond to the Platform's real functionality, technology providers, KYC procedures, payment systems, analytics tools, cookies, and business operations.
Where this Privacy Policy refers to a feature or processing activity that Zoom-Investa does not actually use, that provision should be removed or amended.
Last Updated: 2024